Wherever possible our policy is to supply products directly from our warehouse. Occasionally a selected line may not be immediately available and new supplies have to be obtained from the manufacturer. As our suppliers are based all around the world there may be slight delays, from time to time, in obtaining new stock. In terms of new products coming on to the market our policy is to inform customers immediately when stock has arrived either through personal communication or through the Shamrock Trains website. Shamrock Trains provides a menu of delivery options through Royal Mail and Parcelforce. As many of our items are high value it is normally our policy to deliver next day to an address specified by the customer via a courier that provides a tracked system and always with adequate insurance cover. It is the customer’s right to select a less expensive delivery option that is right for them. It is our normal policy to contact a customer either by phone or email to ensure that the package has arrived safely, in good working order and not damaged. A customer can also choose to collect if they decide at the many specialist events we attend.
Locomotives we supply are test run and carriages and rolling stock are checked to ensure that they operate perfectly. In the event of damage in transit we will endeavour to remedy immediately either through repair or replacing with new stock. Customers’ statutory rights are not affected. We respect customers’ rights to occasionally cancel an order they may have placed. It is our normal policy not to take deposits for orders especially with new product lines. However a manufacturer from time to time may stipulate prior payment where an order is placed through Shamrock Trains for a bespoke or customised item or for a limited edition. In such circumstances refunds will not be payable for cancellation once an order has been placed. However, every effort will be made to find an alternative customer and if this proves successful a refund will then be made.